BIOSLEDBACKPACK

Policy

PRIVACY POLICY

Shipping

In stock, pieces will ship within 3-4 days of order confirmation. Once you have placed your order, you will receive a confirmation e-mail. When your order ships, you will receive another confirmation e-mail with your delivery confirmation number.
Because of the lengthy ceramic process, custom orders can take 4-6 weeks to complete and prepare for shipping. Once your order ships, you will receive a confirmation e-mail with your delivery confirmation number.
Once an order is marked as delivered, I am not responsible for replacing any stolen or missing packages. If you are concerned about porch piracy, I highly recommend that you contact me to require a signature upon delivery.
For international orders, please understand I cannot be responsible for lost or missing orders. All applicable duties, tariffs, and customs fees are the customer's responsibility. I do not refund shipping for orders returned as rejected because of customs fees.

Returns

Unfortunately due to the fragility of ceramics, and me being a one-woman show, all sales are final. In the unlikely event that an item is damaged during shipping, please contact me to arrange an exchange or store credit. All requests must be placed within 5 days of arrival. I am not able to reimburse return shipping costs. The customer pays shipping costs for any returned item(s).
If you would like to exchange an item for any reason, please contact me within 7 days of receipt to be eligible for exchange or store credit.